Frequently asked questions

Everything you'd like to know

Answers to the questions we hear most often. Don't see yours? Reach out — we're happy to help.

Most small business websites take approximately 2–4 weeks depending on the number of pages, content availability, revisions, and project complexity. Larger or more customized projects may take longer.

Yes. A 50% deposit is required to reserve your project and begin work. The remaining balance is paid according to the payment schedule agreed upon before the project begins.

Yes. Flexible payment plans are available. After the 50% deposit, the remaining balance may be divided into 2 or 3 payments depending on the total project price and the payment arrangement agreed upon before work begins.

Payments are made securely online through Stripe using the Make a Payment page or a secure payment link sent with your proposal. Stephanie's Creative Duo never stores your card information.

Yes. Your website and domain belong to you. Any third-party services, subscriptions, hosting, or software are subject to their own terms and fees.

Yes. Stephanie's Creative Duo is a remote studio serving clients throughout the United States.

Absolutely. I can refresh an existing website, improve its structure and appearance, or rebuild it when a more complete redesign is needed.

I'll review your project details and follow up with the next steps. Depending on the project, that may include a consultation, questionnaire, proposal, and project agreement.

Yes. Website maintenance and ongoing support may be available depending on your needs.

Yes — I work with clients worldwide. All meetings happen over Zoom or Google Meet and files are delivered digitally.

After booking, I'll send a short creative brief covering your goals, audience, style preferences, and any existing brand assets you have.

Absolutely. I offer monthly maintenance and content packages for websites, plus on-demand design retainers for growing brands.

You do. Once your project is paid in full, all final files, source assets, and usage rights are transferred to you.

Yes — share your current brand guidelines, colors, and fonts and I'll design new pieces that feel cohesive with your identity.

A 50% deposit is required to begin your project. The remaining balance may be divided into 2 or 3 payments depending on the total project price and the payment arrangement agreed upon before work begins. Your exact schedule is confirmed in writing before the project starts.

Still have a question?

Send me a note and I'll get back to you within 24 hours on business days.

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